What is support coordination?

It’s support to help you understand and get the most out of your plan

Depending on your individual goals and plan you may receive funding for a support coordinator. Support begins once a plan has been approved, and from there you’ll work together to unpack your plan, decide how to spend your funds to get the most value, and choose the providers that best meet your needs.

The three levels of support coordination

Level 1

Support connection

This low level of support builds your ability to connect with informal and funded supports.

Level 2

Coordination of supports

This medium level of support assists you to build the skills you need to understand, implement, and use your plan.

Level 3

Specialist support coordination

This is a higher level of support may be funded for people whose situations are more complex and who need specialist support.

What does a Support Coordinator do?

The role of a Support Coordinator is to work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage your service delivery tasks, live more independently and be included in the community. A support coordinator will:

Help you to understand and implement the funded supports in your plan
Link you to providers, as well as community and government services you could use
Assist you to negotiate with providers about the supports and services they will offer, how much it will cost, and resolve points of conflict
Negotiate and develop service agreements between you and your providers

Assist you to maximise your plan by ensuring that you are getting the most out of your funded supports in line with your needs and preferences
Assist you to build your ability to exercise choice and control
Build your capacity to act independently so you are empowered to coordinate your own supports and participate in your community
Assist you in planning and preparing for your plan review

Download Fact Sheet: What is support coordination? (PDF 142 KB)

Need a support coordinator?

Get started on maximising your NDIS plan today with the help of a local support coordinator who will get to know you and your goals. Live life on your terms.

Choosing a support coordinator

You’ll be working closely with a support coordinator, so finding a good fit is important.

If you want to chat with your local MyIntegra support coordinator and find out if they are right for you, then give us a call today.

Is the organisation independent? This means they don’t provide direct disability supports. You want them to be focused on finding providers that suit you.
Do they have local knowledge in your area? If they do, they will be able to connect you with local services they have dealt with before and help you engage with your community.
Are they good communicators? This is very important. Not only will they be helping you understand your plan, but also writing reports for the NDIS and dealing with your providers.
Will they focus on outcomes? Your support coordinator must be interested in getting to know you and be motived to help you achieve your goals.

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What is support coordination?

It’s support to help you understand and get the most out of your plan

The three levels of support coordination

Level 1

Support connection

Level 2

Coordination of supports

Level 3

Specialist support coordination

What does a Support Coordinator do?

Need a support coordinator?

Choosing a support coordinator

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