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1800 696 347
1300 937 187
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Speak with one of our Experts
1800 696 347
1300 937 187

Supporting NDIS providers

NDIS providers love working with MyIntegra. Giving your NDIS participants quality support and helping them to achieve their outcomes has never been easier when we work together.
Best NDIS Support Coordination

MyIntegra portal for NDIS providers

Our user-friendly online portal is an essential tool for NDIS providers to help manage your invoicing 24/7. Here's what you can do on the portal.

submit invoices Submit invoices
view invoice status View invoice status
export invoice reports Export invoice reports
download remittances Download remittances
Reserve NDIS funds Request to reserve NDIS funds
View reserved funds View reserved funds
Create and edit a profile Create and edit your profile
Registered NDIS providers

Resources for NDIS registered providers

We've compiled a comprehensive set of resources designed for NDIS providers. From a simple invoice template to understanding NDIS funding and budget breakdowns, we've got everything you need.

Frequently asked questions
How do I get an invoice paid?

Providers can submit invoices directly through the MyIntegra portal for quick payment times. Alternatively, invoices can be emailed to [email protected]. Any enquiries should go to [email protected]

How long do MyIntegra take to pay invoices?

For eligible invoices our streamlined process ensures preparation for NDIA processing in as little as 70 minutes. Provided there are no issues, approved invoices are usually processed in one business day, with payments typically made one business day after we receive funds from the NDIA.

How do I get set up on the MyIntegra portal?

To get set up on the MyIntegra portal so you can access our self-service features contact us on 1800 696 347 or email [email protected]

What details should I include on my invoices?

Make sure the following information is included on invoices sent to us:

  • Business name and ABN
  • Business address
  • Billing contact details – name, phone number and email address
  • A unique invoice number
  • Participant name
  • Support start and end date
  • Service date
  • Details of the support provided or the NDIS code
  • Bank details for payment

Download: Invoice template

Please note the NDIA have made ABNs mandatory for Plan Managers when submitting payment requests. If no ABN is supplied to us, we cannot pay an invoice under NDIS policy unless the provider has submitted the ATO’s ‘Statement by a supplier‘ form to MyIntegra.

Can I bulk upload invoices?

Providers can submit multiple invoices at a time using our Bulk File Upload Template which will ensure even faster payments. Simply fill in the data and upload to your Provider Portal.

Download: Bulk File Upload Template

Do I need to be registered with the NDIS?

No, not if your customer is using a plan manager like MyIntegra. When an NDIS participant is using Plan Management to manage their funds, they can choose to use unregistered service providers.
As an unregistered provider, you still need to make sure you comply with the NDIS Code of Conduct and follow the guidelines. You can find more information on your obligations as an unregistered provider on the NDIS Quality and Safeguard Commission website.

How do I reserve funds in a participants budget for my service?

If you and your participant have an agreed Schedule of Supports, you can submit a request to set aside funds for your services.

It’s simple to do when you use our online portal.

  • Login to your online portal. If you don't have access to the portal, contact us to get started.
  • In your main menu, click 'My Reserved Funds' and select the dropdown item 'Create Reserved Fund'.
  • In the form, enter your participant's name, the relevant support category, and the amount you wish to reserve
  • Click 'Submit request' to send the Reserved Funds request to your participant.

From here, the participant can accept or deny the request in their online portal. We will let you know via email when the funds have been reserved for your services.

Please note that participants can change their mind at any time and use their funds for other supports and services. If they change their mind, we will be sure to let you know so you can plan accordingly.

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