As part of your NDIS plan, you'll work with providers to receive the supports and services you need. When these providers send an invoice, you’ll then have to pay them using NDIS funds. Unpaid invoices can mean losing services or even providers. That's where MyIntegra Plan Management steps in, to take the stress out of bills and the financial admin of managing your NDIS plan and funds.
Our plan managers help you pay invoices on time, through our handy online customer portal. There are two ways providers can send invoices for NDIS services to us: having your providers submit invoices through the MyIntegra customer portal or emailing invoices to [email protected]
If you or your provider have any questions about invoices, email our customer support team via [email protected].
To avoid delays with processing invoices, providers should make sure the invoices include the following information:
- NDIS Provider business name and ABN
- Business address
- Billing contact details – name, phone number and email address
- A unique invoice number
- Invoice date
- NDIS participant name
- NDIS number
- Support start and end date
- Service date
- Details of the NDIS services provided or the NDIS code
- Bank details for payment
invoices with ease
You can provide standing approval to pay invoices or review and approve or reject invoices yourself. We’ll notify you when a provider submits an invoice that requires your approval. You can login to the MyIntegra Portal to take action or contact us directly.
your NDIS funds
After an invoice is successfully submitted and approved by you, we’ll bill the NDIA on the next business day. Once approved by the NDIA we’ll pay the provider the following day.