So grateful to Thomas for his assistance late on a Friday afternoon with a very complicated call. Despite this his patience with us and professionalism was outstanding and we had a smooth, successful experience.
It’s very hard to come by this type of customer service these days.
Very much appreciated
👍🏻😌

The best thing about MyIntegra is that a real person who is empathetic, professional and wise answers the phone. If they don’t know the answer, they persist until they find it.
When I first started looking for a plan manager, I decided on MyIntegra because a person answered the phone. She was new and she was honest. Go MyIntegra!

Thank you for the kind assistance Thomas from your Melbourne office team provided me this afternoon.

Needed to know what happens when a participants plan is due to expire and no LAC has contacted nominated contact for plan review. I was given excellent information as to the process. The operator from Integra was able to answer all my questions. It put the fears of the participant to rest as they will not run out of funding while the end of plan process renew plan process is working through the system. Dealing with the NDIS is difficult when you need information but having the expert staff of Integra to talk to takes the complexity and dare I say fear out of the enquiry. I would recommend Integra and their staff to anyone who needs expert advise and exceptional plan management. They are that behind the scenes partner for participants and providers. A big thankyou to Integra for all your support.

I have had a few issues, as I always have with starting new work and getting the pay coming in smoothly, invoices correct etc. Integra are so easy to contact and talk to! They are polite and helpful and find any ways they can to make the service provider and the NDIS client at complete ease. I am impressed so far with the easy communication. Comparative to all other government departments (like the Education department, for example), they shine in their ability to keep all participants and providers happy. I look forward to a long relationship with Integra.

Very good service and they’re very helpful

Hi my name is Jane Robertson & I just had one of the many helpful
conversations with your staff.
The lovely young woman I talked to Nehr on the phone & she was just so professional,kind & helpful.
I would like to thank her & make sure she gets this compliment please.

I am so impressed with My Integra and how they manage and process my funding.
I always have a genuinely pleasant experience over the phone and feel well informed about my plan, budget and expenses.
In such difficult times, to have a reliable service means the world to me.