A reserved fund is an agreed amount of a participant’s NDIS budget that is set aside for a specific provider and support. Reserve funds benefit participants, their providers and support coordinators, by acting as a useful budgeting tool to ensure enough funding is available for the services the participant needs.
Reserve funds can be helpful for planning ahead when thinking about adjusting supports or adding new providers to a specific support category, ensuring participants have enough funding for the supports they need. For providers it allows visibility over funds available to them. However, reserved funds can be released at the request of the participant, nominee or provider at any time.
Let us explain how it works.
How do I set up reserve funds?
Both participants and providers can request a reserve fund, however if a provider requests it, approval from the participant or nominee is required.
You can submit a request for reserve funds by contacting our team via email at [email protected] or by calling 1800 696 347. When submitting the request you will need the following information:
- Participant details: Full name and NDIS number (preferred) or date of birth or address.
- Service details: Support or budget category, description of supports, start and end dates, and total amount to be reserved.
- Supporting documentation: Signed service agreement, schedule of supports or written confirmation of agreed services.
- Participant consent (if requested by a provider): signed agreement, written approval or verbal consent to our team.
How does a participant approve the reserve fund request?
Requests for reserve funds from a provider cannot be processed without participant consent. At MyIntegra, if we receive a request for reserve funds from a provider, we will then send a request for approval to the participant before the reserve funds are created.
To approve or reject the reserved funds as a participant you need to:
- Log into the MyIntegra portal.
- Go to ‘my approvals’
- See the title ‘reserved funds to approve’ any requests will appear underneath.
- Simply click approve or reject.
If you need help getting access to the MyIntegra portal, contact our customer service team on 1800 696 347 or email [email protected].
As a participant, you should only accept a reserve fund if you want to have regular supports from the provider, reserving funds is not a requirement and you should never feel pressured by a provider to accept.
Managing reserved funds
You can view reserved funds anytime via the MyIntegra portal, where you can see current allocations, track claims and monitor the balance of the reserved funds.
Reserved funds can be easily adjusted at any time, which can include increasing or decreasing the amount, adjusting service dates, or cancelling altogether.
To request a change, you just need to contact our customer service team, providing details of the current reserved funds and a clear description of the requested update.
Remember, if the change request is coming from a provider, the participants approval will be required before we make any adjustments.
How MyIntegra can support you
At MyIntegra helping the participants we support and their service providers is important to us. Reserve funds are a tool we offer to make your NDIS journey smoother; we also offer:
- Fast invoice processing times.
- Extended customer service hours, call us from 9am to 8pm AET.
- Personalised advice from our Australian based team.
- 24/7 budget visibility via our portal.
- Industry leading data protection with ISO 27001 accredited systems.
If you’re interested in signing up, or referring a participant to MyIntegra you can do it online, by calling us on 1800 696 347 or emailing [email protected].
