Getting around Brisbane can be tricky or overwhelming, especially for people with a disability. If you or someone you support is an NDIS participant, understanding what transport supports are available and how to access them in your city can help you stay connected, confident, and independent.
This guide walks you through how NDIS transport funding works, and explores accessible ways to travel for appointments, social events, and everyday errands in Brisbane.
Understanding NDIS transport funding
If your disability makes it difficult for you to use public transport, you may be eligible for support from the NDIS. NDIS transport funding for participants is designed to help cover everyday transport costs directly related to your disability. It’s important to remember that not everyone with a NDIS plan will be eligible for transport funding, and it depends on your individual needs and goals. Generally, the NDIS only provides funding where there are additional costs directly related to your disability. In most cases, they won’t fund everyday transport costs that people without disability would pay.
If you’re eligible, transport funding will appear in your plan within Core Supports or as ‘Recurring Transport Support’ within your Recurring Supports budget (PACE plans only). Recurring transport support covers ongoing transport costs like getting to and from work, school or community activities. This funding is paid by the NDIA to you on a regular schedule without needing you to submit individual claims each time. Transport is usually a ‘stated’ support which means funding is rigid and cannot be used flexibly across other Core Supports or budgets, and vice versa.
Levels of Transport Support
If transport funding is included in your plan, it’s usually provided at one of three levels. The level included in your plan will depend on your circumstances and how transport helps you take part in work, study or community activities. If you’re unsure which level applies to you, your Plan Manager, Support Coordinator or NDIS contact can help guide you.
- Level 1: Up to $1,784 per year
If you aren’t working, studying or going to day programs, but want to get more involved in your community
- Level 2: Up to $2,676 per year
If you are working or studying part-time, or both, up to 15 hours a week, going to day programs, or participating in social, recreational or leisure activities
- Level 3: Up to $3,456 per year
If you are working, looking for work, or studying at least 15 hours a week, and unable to use public transport
In special situations, extra funding may be available to support employment goals.
Understanding your transport funding level can help you plan how to use it in line with your NDIS plan.
Accessible public transport options in Brisbane
Brisbane has made great progress in offering accessible public transport. Translink runs the city’s buses, trains, ferries, and trams, and many of their services are now more inclusive and easier to use for people with disabilities.
Accessibility Features
Many Translink services include accessibility features such as:
- Low-floor buses for easier boarding with mobility aids
- Wheelchair-accessible train stations with lifts and ramps
- Tactile ground indicators to support visually impaired travellers
- Audio-visual announcements with live updates on services
You can also find handy tools on the Translink website like accessibility maps and trip planners. These help you feel more prepared and confident before heading out.
Companion Card Scheme
The Queensland Government’s Companion Card lets a support person travel for free with the cardholder on public transport. It’s a great way for people who need attendant support to participate in community activities at no extra cost.
Note: Eligibility is separate from the NDIS, so you’ll need to apply through the Queensland Government.
Community Transport Services in Brisbane
If public transport isn’t quite right for your needs, there are great community transport options. Depending on your plan, these types of services may be funded if transport support is included and aligns with your goals. Your plan will outline what you can use your funding for, so it’s important to check or ask if you’re unsure.
TransitCare
TransitCare is a not-for-profit organisation that offers door-to-door transport for eligible clients in Brisbane South and surrounding areas. Whether it’s for a medical appointment, a shopping trip, or a social visit, they help make travel easier and more reliable.
Integral Disability Services
Integral Disability Services provides personalised transport options for NDIS participants in Brisbane. They can help with travel to community programs, events, or appointments so you can stay connected and independent.
NDIS-Registered Transport Providers
Brisbane-based NDIS transport providers offer reliable and tailored support to help people with disabilities travel comfortably and confidently.
The providers listed below are examples only. It’s important to choose a provider that suits your needs and goals.
Kuremara
Kuremara provides safe, accessible transport across Brisbane for people with mobility challenges or disabilities. Their services include travel to health appointments, community activities, and essential outings.
Positive Pathways Services
Positive Pathways Services supports NDIS participants by offering transport to social and recreational activities. Their focus is on helping people with disabilities stay active and engaged in the community.
Tips for Using Transport Services
A little planning goes a long way when it comes to travel:
- Check your routes, accessibility, and times in advance
- Let your provider know if you need help boarding or using mobility aids
- Talk to your Support Coordinator or Plan Manager to ensure your transport fits your goals and budget
Having a routine, using apps or keeping notes can also help build familiarity with new routes or services.
How MyIntegra Can Assist
At MyIntegra, we’re here to help you make sense of your options and use your plan with confidence. Whether you need help finding a provider or managing your funding, we can help you get the most from your NDIS plan.
Support Coordination
Our Support Coordinators can help you explore your transport options in Brisbane, connect you with providers, make bookings and organise supports that really work for you.
Plan Management
Our Plan Managers take care of the paperwork. We can help you track your transport funding, manage payments, and make sure everything is working smoothly so you can focus on getting where you need to go.
Get in Touch with MyIntegra
Exploring Brisbane NDIS transport options doesn’t have to be overwhelming. Our local MyIntegra team are ready to support your journey toward greater independence and community involvement.
Reach out today to chat about how we can help make transport a reliable and empowering part of your NDIS plan.
