MyIntegra helped Wari to be the mum she needs to be for Conrad.
Wari, originally from Papua New Guinea, has a son named Conrad, who has social anxiety. Like any mum, she needs to be there for her son and give him help, love and support. Conrad’s NDIS plan, managed through MyIntegra, is crucial to help make that happen.
“Without NDIS, we would have struggled, and Conrad would have declined,” says Wari. “Dealing with MyIntegra, we don’t need to worry about other things. We just hand it to them, and they handle it very well. They pay the invoices fast. They respond to our calls and emails fast. And they help us with a lot of information that we need to know about.”
As a plan management provider, MyIntegra is here to take the stress off the participant and their families.
As Amanda, a Customer Service Specialist for MyIntegra, explains, “We pay invoices for the NDIS participants. Providers will send us those invoices, we’ll claim the money from the NDIS, and then we’ll pay the provider. You don’t have to worry about paying those invoices. If there are any issues we will contact those providers directly and sort those issues out.”
One thing that makes it even easier and more stress-free is MyIntegra’s plan management portal, which can be accessed through our website or app.
The portal connects all parties to allow a more seamless delivery of services and give an overall picture of the plan. It enables our participants, nominees, providers and support coordinators to access participants’ budgets, see how much funding they’ve got left, see what invoices have been received and paid, or if there are any issues – so people like Conrad and Wari can get the most out of their plan.
For Conrad, it means his mum spends more time where it matters most, with Conrad, which is the most important thing for him. He says, “My mum is great. She’s fantastic because she helps me a lot.”
