Choosing MyIntegra

Let’s work together to support NDIS participants

The NDIS can be complex. Luckily, our plan management and support coordination services are here to provide expert guidance to support NDIS participants. We’ll help you, the provider, and your clients to work together to achieve the best outcomes.

Talk to us today about how we can work with your organisation.

Call us

We help you, help your clients

Expert NDIS advice

Our friendly team help you navigate the NDIS

Easy-to-use portal​

Keep track of your invoices and payments, 24/7

Help when you need it

A committed team to resolve issues quickly

Trusted partner

We’re independent so participants can be confident we’re 100% focused on them

Local support

Our team of professionals across Australia can connect participants with local services

Disability expertise

Support for people with all levels of disability, including high and complex needs

Tailored service

Local coordinators providing participants with as much or as little assistance as they need

What we do to support NDIS participants

Plan Management

As a registered Plan Manager, we can free both you and your client from a whole lot of time-consuming and tricky paperwork.

When your client’s NDIS funding is managed by MyIntegra, it means we will handle all the invoices and payments. At MyIntegra we:

  • Pay your invoices fast
  • Give you access to your own provider portal so you can submit invoices and track their status
  • Help you to secure funds for your service in line with your service agreement or schedule of support
  • Work with you to resolve issue and guide you through the NDIS

Support Coordination

Our Support Coordination team work alongside local providers across Australia to ensure our participants can get the most from their NDIS plans and live the life they want.

MyIntegra support coordinators will:

  • Work with local providers to gain knowledge of the products and services available
  • Link participants with providers that can help
  • Assist participants to set up support and services with their providers and resolve any issues
  • Help negotiate service agreements

Make a referral

MyIntegra is registered to provide NDIS Plan Management and Support Coordination across Australia. If one of your participants or families would like to use MyIntegra as their Plan Manager or Support Coordinator, you can easily refer them or start the sign up process.

Contact our friendly team to get your participant started.

Plan management

P 1800 696 347

E choiceandcontrol@myintegra.com

Support coordination

P 1300 937 187

E enquiries@myintegra.com.au

Reach out to help more participants

Share your offers and discounts with MyIntegra customers

Have a great deal to share that would be of interest to our participants. Spread the word through our My Special offers page.

Learn more

Let MyIntegra support coordinators know about your organisation

If you’re a service provider looking to share information about your organisation with us, feel free to send us your information here.

Contact us

FAQs for providers

No, not if your customer is using a plan manager like MyIntegra. When an NDIS participant is using Plan Management to manage their funds, they can choose to use unregistered service providers.

As an unregistered provider, you still need to make sure you comply with the NDIS Code of Conduct and follow the guidelines. You can find more information on your obligations as an unregistered provider on the NDIS Quality and Safeguard Commission website.

The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services. They ensure participants can access services and supports that promote choice, control and dignity.

This all depends on the participant and the outcomes they want to achieve through their plan. For a support to be covered by NDIS funding, it must be considered ‘reasonable and necessary’ in helping the participant reach their goals and objectives.

The NDIS allows participants to choose how they wish to manage their funding. They can choose between being self-managed, agency-managed (by the NDIS) or plan managed by a Plan Manager. NDIS participants can choose to use a plan management specialist, like MyIntegra, who can manage a participant’s funds on their behalf. This includes paying the participant’s invoices, helping them to keep track of their funding and maintain records for them.

Read more about plan management

Some participants may receive funding for a support coordinator to help them understand their plan, link them with local providers, and build their capacity and skills to act independently. We work with providers to ensure our participants are receiving the right supports for them.

Read more about support coordination

Learn more

Learn about the MyIntegra portal
How participants can switch to MyIntegra
Resources
Get an invoice paid
Reserve funds for my service