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Home / Leave us a Review

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What do you think of MyIntegra?

We are constantly striving to provide the best experience for our customers. Your feedback helps us to make improvements and helps other learn more about MyIntegra.

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What people are saying about MyIntegra

Thank you Thomas, wonderful 5star service

Rated 5 out of 5
16/03/2022

So grateful to Thomas for his assistance late on a Friday afternoon with a very complicated call. Despite this his patience with us and professionalism was outstanding and we had a smooth, successful experience.
It’s very hard to come by this type of customer service these days.
Very much appreciated
👍🏻😌

Milli

Real people real support

Rated 5 out of 5
05/01/2022

The best thing about MyIntegra is that a real person who is empathetic, professional and wise answers the phone. If they don’t know the answer, they persist until they find it.
When I first started looking for a plan manager, I decided on MyIntegra because a person answered the phone. She was new and she was honest. Go MyIntegra!

Carolyn

Bravo

Rated 4 out of 5
17/11/2021

Thank you for the kind assistance Thomas from your Melbourne office team provided me this afternoon.

ian Mack

Help with end of plan / renew plan what is the procedure

Rated 5 out of 5
06/08/2021

Needed to know what happens when a participants plan is due to expire and no LAC has contacted nominated contact for plan review. I was given excellent information as to the process. The operator from Integra was able to answer all my questions. It put the fears of the participant to rest as they will not run out of funding while the end of plan process renew plan process is working through the system. Dealing with the NDIS is difficult when you need information but having the expert staff of Integra to talk to takes the complexity and dare I say fear out of the enquiry. I would recommend Integra and their staff to anyone who needs expert advise and exceptional plan management. They are that behind the scenes partner for participants and providers. A big thankyou to Integra for all your support.

Craig Whiting

Communication at its best

Rated 5 out of 5
21/07/2021

I have had a few issues, as I always have with starting new work and getting the pay coming in smoothly, invoices correct etc. Integra are so easy to contact and talk to! They are polite and helpful and find any ways they can to make the service provider and the NDIS client at complete ease. I am impressed so far with the easy communication. Comparative to all other government departments (like the Education department, for example), they shine in their ability to keep all participants and providers happy. I look forward to a long relationship with Integra.

Carrie Brock

Very good service and they’re very very helpful

Rated 5 out of 5
08/07/2021

Very good service and they’re very helpful

Melissa

Customer service

Rated 5 out of 5
02/07/2021

Hi my name is Jane Robertson & I just had one of the many helpful
conversations with your staff.
The lovely young woman I talked to Nehr on the phone & she was just so professional,kind & helpful.
I would like to thank her & make sure she gets this compliment please.

Jane Robertson

Amazing service. Outstanding customer service.

Rated 5 out of 5
04/06/2021

I am so impressed with My Integra and how they manage and process my funding.
I always have a genuinely pleasant experience over the phone and feel well informed about my plan, budget and expenses.
In such difficult times, to have a reliable service means the world to me.

Maria Cooke

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Plan Management1300 769 644
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