We want to hear from you.
We welcome your feedback, good or bad, as it provides us with a valuable opportunity to improve our services. All feedback is taken seriously and is managed in line with our Feedback and Complaints Policy.
We welcome your feedback, good or bad, as it provides us with a valuable opportunity to improve our services. All feedback is taken seriously and is managed in line with our Feedback and Complaints Policy.
If you wish to submit a complaint or offer us a suggestion or compliment, you can speak to our staff. If you’re not happy with their response, you can request to speak to their manager.
You can contact us in several ways.
Plan Management
choiceandcontrol@
myintegra.com.au
Support Coordination
enquiries@myintegra.com.au
If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.
If you are deaf and/or find it hard hearing or speaking with people, contact us through the National Relay Service:
If you require the assistance of an advocate, you may like to use the Disability Advocacy Finder to find an organisation near you.
When we are aware of a complaint, we will always attempt to resolve the matter immediately.
If you have sent us your contact details via email or online forms, we may contact you for more information about your complaint and attempt to resolve the issue.
We can also accept your complaint anonymously and we’ll investigate to the extent we are able to. In this case, we won’t be able to respond to you personally.
If we cannot immediately provide a resolution, we will formally acknowledge your complaint within 48 hours and will escalate the matter to the appropriate manager for further investigation and response.
Where a complaint meets the definition of a critical or notifiable incident under relevant State or Territory Disability legislation, MyIntegra will meet the relevant mandated incident reporting requirements.
If we can’t resolve your complaint within MyIntegra, we will explain why and let you know your other options.
If you wish to take you complaint or dispute further, you can use an external dispute resolution agency to help. We can provide you with the contact details for a number of external services, including:
1800 035 544
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