Contact Us
Have a question about our NDIS Plan Management or Support Coordination services? Our team is available from 9am – 8pm (AET) Monday to Friday. Contact us using any of the methods that works best for you.
Call us
1800 696 347
Support Coordination:
1300 937 187
Live chat
SMS
Send us a message
Plan Management: [email protected]
Support Coordination: [email protected]
Service providers can send invoices to [email protected] or you can submit your invoices directly through our online portal. To get set up on the portal call or email us.
We welcome your feedback, as it provides us with a valuable opportunity to improve our services.
If you are a non-English speaking person, we can help you access an interpreter to translate through the Translating and Interpreter Service (TIS) on 131 450.
If you are deaf and/or find it hard hearing or speaking with people, contact us through the National Relay Service:
- TTY users phone 133 677 then ask for 1800 696 347
- Voice Relay users phone 1300 555 727 then ask for 1800 696 347
- NRS Chat users connect to the National Relay Service then ask for 1800 696 347
- Speak and Listen (speech-to-speech relay) users - phone 1300 555 727 then ask for the phone number you wish to connect: 1800 696 347
- Internet Relay users, NRS Chat call here
If you require the assistance of an advocate, you may like to use the Disability Advocacy Finder to find an organisation near you.
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