The NDIA are now checking all payments more closely to help improve accuracy and reduce the risk of fraud.
This has meant that invoices have been taken a little longer to be approved and paid.
To reduce errors or delays here are some tips to follow when submitting invoices or reimbursements for payment.
Submitting reimbursements for payment
When submitting reimbursements, it’s important to remember to supply proof of payment.
Proof of payment could include a receipt or tax invoice with a copy of the bank transaction.
If appropriate proof of payment is not provided it will result in delays in processing and payment.
Participants and nominees can create and submit a reimbursement request through the MyIntegra Portal by following these steps:
- Login to the MyIntegra portal
- Click ‘My Money’ and ‘My Reimbursements’ from the dropdown
- Click ‘Create a New Reimbursement’
- Select whether to pay yourself or your nominee and enter the total amount
- Attach your invoice and proof of payment and save.
To submit multiple reimbursements at once just attach as many invoices as needed and save.
Support Coordinators can submit reimbursements on behalf of participants by emailing [email protected].
Please include the word ‘reimbursement’ in the subject or body of the email.
Submitting invoices for payment
To avoid delays with processing invoices, ensure every invoice includes the essential information and can be easily read by our system.
Providers should include the following information:
- NDIS Provider business name and ABN
- Business address
- Billing contact details – name, phone number and email address
- A unique invoice number
- Invoice date
- NDIS participant name
- NDIS number
- Support start and end dates
- Service date
- Details of the NDIS services provided or the NDIS code
- Bank details for payment
You can use the MyIntegra invoice template to ensure your invoice can be easily read by our payment system.
Alternatively you can submit multiple invoices at a time using our Bulk File Upload template and uploading to the MyIntegra portal.
Providers can submit invoices directly through the MyIntegra portal for quick payment times or email invoices to [email protected].
Want to know more about invoicing and reimbursements?
If you or your participant have any questions about invoicing or reimbursements, feel free to call us at 1800 696 347, chat with us online, or send an email.
We’re here to support you through every step.
