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Important update: Changes to NDIS payment processes

Mar.22.2024 By Greta Langsford NDIS News

We wanted to make sure you are aware of some significant changes to NDIS payment terms and processes.

These changes, introduced by the NDIA, are aimed at making the NDIS better and safer for everyone by reducing instances of fraud and non-compliant behaviour.

What is changing?

The NDIA have announced that moving forward they are going to be checking all payments more closely which means that invoices will take a little longer to be approved and paid.

What does that mean for payment times?

After an invoice or reimbursement has been successfully submitted to us and approved, we will bill the NDIA.

NDIA approval is now expected to take two business days. This will result in payments typically taking one to two extra days compared to current processing times.

Once approved by the NDIA we’ll pay the following business day.

In cases where invoices are identified as potentially non-compliant, the NDIA will request additional documentation which could delay approval times by up to 10 days. This will hopefully only impact a small number of invoices.

For participants: Submitting reimbursements for payment

When submitting reimbursements, it’s important to remember to supply proof of payment to avoid delays in processing and payment times. Read more about submitting reimbursements here.

For providers: Tips to avoid delays in invoice processing and payment times

To avoid delays with processing invoices, providers should make sure every invoice includes the following information:

  • NDIS Provider business name and ABN
  • Business address
  • Billing contact details – name, phone number and email address
  • A unique invoice number
  • Invoice date
  • NDIS participant name
  • NDIS number
  • Support start and end date
  • Service date
  • Details of the NDIS services provided and NDIS line item code
  • Bank details for payment

Invoices not in PDF format, with errors or missing information require manual intervention and will result in longer processing times.

Providers can use the MyIntegra invoice template to ensure invoices can be easily read by our payment system or even submit multiple invoices at a time using our Bulk File Upload template and uploading to the MyIntegra portal.

Additionally, to reduce the risk of an invoice being identified as potentially non-compliant ensure invoices being submitted follow NDIS rules including correct line-item codes, maximum payment rates and all details are accurate.

Read more about how to submit invoices here.

Want more information?

The NDIA is implementing this change to help strengthen the NDIS, improve accuracy and reduce the risk of fraud. If you have any questions about the changes you can contact the NDIS on 1800 800 110 or read more here.

As always, MyIntegra is here to support you through this change. No action is required on by participants and we are communicating with providers and support coordinators to ensure they are also aware of the change.

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