How do I get Plan Management?

You can ask for NDIS Plan Management at your initial planning or review meeting, by advising the planner or local area coordinator (LAC) of your choice. You can even use our 'Request for Plan Management Letter' to help make it easier. If you already have an NDIS plan that is self managed or agency managed you can request a 'Light Touch Review' by calling the NDIS on 1800 800 110 or your LAC and asking to have Plan Management included and funded in your plan.

How can I switch to MyIntegra Plan Management?

If you already have a plan manager and want to make the switch to MyIntegra Plan Management you can sign up online now or contact us on 1800 696 347. We’ll assist you in contacting your current plan manager to arrange the transition and ensure there are no disruptions to the payments of your supports. All we'll need is the name of your current plan management company.

What is Support Coordination?

NDIS Support Coordination is a service offered under the National Disability Insurance Scheme (NDIS) in Australia. It is designed to assist individuals with disabilities to implement their NDIS plans to achieve their goals and maximise their plan's benefits. Support Coordination involves working closely with a Support Coordinator, who can provide guidance, information, and practical assistance to you. The main objective of NDIS Support Coordination is to help you understand your NDIS plan, connect with appropriate service providers, and coordinate supports and services to ensure that your individual needs and goals are met.

How do I switch to MyIntegra Support Coordination?

Not all Support Coordinators are the same and you have your individual needs. You should find a Support Coordinator that suits your goals, depending on what’s most important to you. As an NDIS participant, you can switch Support Coordinators at any point in your NDIS plan. If your current Support Coordinator isn't meeting your expectations, you might want to make a change.

Meet the MyIntegra App

Feb.11.2021 By Susannah Christensen

We’ve got some big news: we have launched the MyIntegra app!

You may remember last year we upgraded our portal for a more cohesive and user-friendly experience. Now that you’ve had some time to get used to it – we want to make things even easier for you. Enter: the MyIntegra app.

You can now access everything you need directly from your smartphone with the brand new MyIntegra app. All the perks of the portal in the palm of your hand? Yes please!

You’re going to love it

You’re going to love it for so many reasons – most of all for the convenience it offers. Here are a few of the features of the new MyIntegra app.

Approve invoices at the touch of a button – You can either approve or reject the invoice simply by opening your app. As always, we’ll give you 3 business days to review the invoice and either approve or reject it. If you don’t take any action, MyIntegra will automatically approve the invoice on your behalf.
Keep up-to-date with your budgets in real-time – Access your budget information at any time, in real time, in the palm of your hand in the MyIntegra app. You can view or download budget reports and access detailed information about your expenditure and invoices with a touch of a few buttons. Pro tip: turn on app notifications for alerts on your budget.
Raise invoices immediately – On the MyIntegra app, you can easily raise an invoice at the touch of a button. No more manual formatting: just fill in the blanks and you’re ready to go. From here, you’ll paid easily and efficiently. Remember: if an invoice isn’t approved within 3 days, MyIntegra will automatically approve it on the participant’s behalf.
Reserve funds directly from the app – Reserving funds through the MyIntegra app ensures both participants and their providers have confidence in knowing services can be provided with out risk of overspending. Our app is one of the first of it’s kind that can help with reserving NDIS funds.
Check multiple accounts at the same time – As a support coordinator, you can keep up with multiple client accounts in one place. No more multiple logins over multiple portals: one place to keep your participant’s budgets on-track, at all times.
And so much more – Anything you can do from the portal, you can do from the app. We’re all about making our services straightforward and accessible for all of our customers. Best of all? All upcoming improvements to the MyIntegra portal experience will automatically be reflected on the app as well as desktop version. That means if you are on the move or prefer the mobile experience, you won’t miss out.

Remember, we’re here to help

To get the app, simply enter ‘MyIntegra’ (make sure it is one word!) into Google Play or Apple Store and look for our icon. And, voila – you’re good to go!

If you would like help or have any questions then please don’t hesitate to contact our helpful team by calling 1800 696 347 for Plan Management or 1300 937 187 for Support Coordination, emailing [email protected], or chatting with us via the MyIntegra website.

Download the app now

Download the app now on your smartphone! Click the buttons below to get it on Android or iOS.

MYINTEGRA PLAN MANAGEMENT & SUPPORT COORDINATION

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