How do I get Plan Management?

You can ask for NDIS Plan Management at your initial planning or review meeting, by advising the planner or local area coordinator (LAC) of your choice. You can even use our 'Request for Plan Management Letter' to help make it easier. If you already have an NDIS plan that is self managed or agency managed you can request a 'Light Touch Review' by calling the NDIS on 1800 800 110 or your LAC and asking to have Plan Management included and funded in your plan.

How can I switch to MyIntegra Plan Management?

If you already have a plan manager and want to make the switch to MyIntegra Plan Management you can sign up online now or contact us on 1800 696 347. We’ll assist you in contacting your current plan manager to arrange the transition and ensure there are no disruptions to the payments of your supports. All we'll need is the name of your current plan management company.

What is Support Coordination?

NDIS Support Coordination is a service offered under the National Disability Insurance Scheme (NDIS) in Australia. It is designed to assist individuals with disabilities to implement their NDIS plans to achieve their goals and maximise their plan's benefits. Support Coordination involves working closely with a Support Coordinator, who can provide guidance, information, and practical assistance to you. The main objective of NDIS Support Coordination is to help you understand your NDIS plan, connect with appropriate service providers, and coordinate supports and services to ensure that your individual needs and goals are met.

How do I switch to MyIntegra Support Coordination?

Not all Support Coordinators are the same and you have your individual needs. You should find a Support Coordinator that suits your goals, depending on what’s most important to you. As an NDIS participant, you can switch Support Coordinators at any point in your NDIS plan. If your current Support Coordinator isn't meeting your expectations, you might want to make a change.

How to format invoices for fast MyIntegra NDIS payments

Feb.24.2020 MyIntegra Updates

MyIntegra is a NDIS Plan Management provider who is working with thousands of participants and providers every day. We get lots of queries from providers asking what information needs to be included in an invoice and how should it be formatted to help ensure quick payment.

MyIntegra knows that one size does not fit all, but there is some information that must be included to get paid through the NDIS.

Please note, invoices in PDF format are preferred! So, here you will find we have included a handy NDIS invoice template for providers that you can use to make sure your invoices have all the right information.

Download: Single Invoice Template
Download: Bulk Invoice Upload Template

Let’s have a look at what providers should include in their invoices to ensure a smooth payment process. There are some pieces of information we need as a Plan Manager to ensure the National Disability Insurance Agency (NDIA) will release the funds. Broadly, there are three main areas:

Provider section

Information about your business or service including:

Provider name
Provider ABN
Provider invoice number — each invoice should have its own unique number
Provider invoice date — dd/mm/yyyy format. Please, don’t use the American date style!
Provider bank account number
Provider BSB number

Participant section

Information about the NDIS Participant you are providing goods or services to including:

Participant Name
Participant NDIS Number
Participant Address

Invoice details section

Information about the goods or services you have provided and are seeking payment for.

Support item number — you can use the NDIS Support Catalogue to find the number. It should correspond with the support you have delivered. You can find the catalogue here.
Support delivered from — use dd/mm/yyyy date format
Support delivered to — use dd/mm/yyyy date format
Description of the Support — eg Occupational Therapy
Quantity — for example 1 hour of Occupational Therapy. Please claim time in decimal format. For example, 1.5 hours for 1 hour, 30 minutes of support. Do not claim as ‘1:30’.
Unit price — your unit or hourly rate. This cannot be above the maximum rate for the support item number you’re claiming against.
GST (if any) — usually there is no GST for NDIS supports. Your unit price must be inclusive of GST, if you are claiming GST.
Line sub total
GST total (if any)
Invoice total

NDIS invoice template

To make things easier, simply download our NDIS provider invoice template. Our invoice template can be used by providers or support workers either as a fillable PDF or you can use this as an example when formatting your own invoices.

Download: Single Invoice Template

Bulk invoice upload

Providers can also submit multiple invoices at a time using our Bulk File Upload Template which will ensure even faster payments. Simply fill in the data and upload to your Provider Portal.

Download: Bulk File Upload Template

Still have questions?

Call MyIntegra on 1800 696 347 for Plan Management or 1300 937 187 for Support Coordination and one of our friendly team members will help you. We are open 9am to 7pm (AEST) Monday to Friday.

We look forward to working together and to paying you quickly for the important supports you provide to NDIS Participants.

MYINTEGRA PLAN MANAGEMENT & SUPPORT COORDINATION

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