28 January 2018

Here at Integra, we are passionate about helping our clients achieve their goals. To make sure we’re on track to delivering a superior Support Coordination service, we recently asked our clients how satisfied they were with their experience dealing with Integra. The results - speak for themselves.

A resounding 93.3% of clients rated the quality of the Integra’s Support Coordination service as being ‘Very Satisfactory’ (40%) or ‘Superior’ (53.3%).

The highest rated quality demonstrated by the Integra team was ‘Responsiveness’ at 53.3% followed by ‘Patient’ at 26.7%.

Many of our clients value their Support Coordinator’s knowledge. This was confirmed by 100% of the respondents selecting either ‘Agree’ (33.3%) or ‘Strongly Agree’ (66.7%) to the statement ‘Integra’s Support Coordinators are knowledgeable in their area’.

Here’s what some of our happy clients had to say:

“Very happy with the service provided by Integra and Vicky.”

“Imelda is fantastic goes above and beyond with her customer service.”

“Elizabeth is caring and supportive.”

If you’re an Integra client and you’d like to participate in our online survey, please send us an enquiry and we will send you a link to complete the survey. We welcome your feedback on our services as only helps us to improve and ensure we are enabling you in the best way possible to achieve your goals. 

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